Frequently Asked Questions

DOORBOX

HOW SECURE IS DOORBOX?

DoorBox is very secure, and is designed to be tamper-proof as security is one of the main features and functionality of DoorBox as a product.

IS DOORBOX WEATHER AND WATER-REPELLENT?

Yes, DoorBox can protect your parcels from rain, snow, sun and dust

HOW CAN I ATTACH THE PARCEL RECEPTACLE TO THE DOORKNOB?

Using the doorknob locking assembly that comes with the DoorBox, one can attach our product to a typical doorknob or door handle in less than 5 to 7 seconds. Once attached, no one can remove any part of the DoorBox, be it locking assembly, cable or the parcel receptacle.

CAN I RECEIVE / EXCHANGE MULTIPLE PACKAGES, AND HOW?

Yes, DoorBox allows you to receive, return or exchange multiple packages. After the first delivery, the delivery personnel is expected to lock it and leave. In Amazon.com, you can input your box code along with the address, "one time" and save. So, whenever the delivery carrier finds the box locked, he/she will have the code to open and place any subsequent packages, any number of times. And you can change the code at any time by visiting Amazon.com. In addition, you can leave any kind of instruction on the box if necessary.

CAN THE THIEF TEAR OR BREAK THE PARCEL RECEPTACLE?

No. DoorBox is a product with a primary purpose of safety and security of its contents. While anything is possible, it is going to be very difficult to get access to the parcels without triggering an audible alarm, or without getting the attention of neighbors as it would take a significant effort to get access to the parcels inside the parcel receptacle.

IS THERE ANY BATTERIES THAT I NEED TO PUT?

No. The basic unit does not have batteries. The premium product, which has audible alarm, does not drain the battery unless the audible alarm is activated. Since it is very difficult to cut the cable or have access, the battery energy do not in general drain, and so it is expected to have multiple years of life.

IS THERE ANY SOFTWARE THAT I NEED TO WORRY ABOUT?

No. The initial unit is expected to be fairly basic with zero maintenance.

HOW WILL YOU PREVENT MY PACKAGE IF THE THIEF CUTS THE CABLE CONNECTED TO THE DOORKNOB?

The audible alarm will get triggered the moment DoorBox senses that a thief is attempting to tamper with DoorBox.

WHAT IS THE ALARM FREQUENCY AND HOW LONG IT PRODUCES SOUND?

Unless the audible alarm is triggered by a tampering event, the alarm does not go off. And if it goes off due to some very hard pull of the cable, it lasts for 10 minutes or until that force is released. If the cable is cut, the alarm sounds continuously from Parcel receptacle alerting neighbors.

HOW CAN I HELP THE DELIVERY PERSONNEL TO UNLOCK THE PARCEL RECEPTACLE?

By using the message pouch and by placing proper instructions in it, you can give specific guidance to the delivery personnel to follow.

IS DOORBOX PORTABLE?

Yes, DoorBox is completely portable.

DOES IT NEED ANY WI-FI CONNECTION?

No.

IS THERE ANY WARRANTY FOR THE PRODUCT?

Yes, there is a one year replacement warranty for defective product.

CAN THE THIEF TAKE THE PARCEL RECEPTACLE ALONG WITH THE PACKAGE?

No. Audible alarm will sound to deter thief from tampering. Additionally, future units are expected to have a GPS module inside Parcel receptacle which will get activated the moment the parcel receptacle is disconnected from the doorknob locking assembly or the cable.

HOW CAN I UNLOCK THE ASSEMBLY IF THE KEY IS LOST?

You will be given a set of spare keys. If that is also lost, please call the customer service or email us at support@iDoorBox.com for additional assistance.

HOW CAN I DISARM THE ALARM?

If someone pulls the cable, the audible alarm automatically goes off after 90 seconds. However, if the cable is cut or if the parcel receptacle is removed from the Doorknob locking assembly, the alarm will continuously sound to alert neighbors around wherever the parcel receptacle is carried to.

ORDERS

Where is my order?

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at info@idoorbox.com.

Can I cancel my order?

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged, we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service within the USA for a full refund within 30 days of receipt.

Can I amend my order once it has been placed?

As soon as you place your order, we work on the dispatch process as quickly as possible, if you decide you want to amend your order please email us at info@idoorbox.com and we will try to accommodate where possible. However, please note that once the order has been dispatched we will not be able to make any amendments to it, so if you no longer want your item or would like to exchange for something different, please use our free returns service which is explained on the return note within your order.

What can I do if my order is going to the wrong address?

Please contact us immediately at info@idoorbox.com so we can attempt to contact the courier to return the parcel back to us for a refund.

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

What should I do if my order is missing?

If you are in the USA and have not received your order within the allotted delivery time frame, please notify us by email at info@idoorbox.com within 15 days of the date on which you ordered the products. After this time has elapsed, DoorBox reserves the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 25 working days before contacting us regarding a missing order

What do I do if I've received the wrong item?

If you’ve received the wrong item in your order and you're a USA customer, please return it using our free returns service. Please use returns label enclosed and tick not what I ordered as the reason code. If you want to replace the item, please contact us at info@idoorbox.com where a member of our customer service team will help you further.

If you're an international customer, please contact us at info@idoorbox.com where we will be able to advise you further on the next steps.

There's an item missing from my order, what should I do?

If you’ve received the wrong item in your order and you're a USA customer, please return it using our free returns service. Please use returns label enclosed and tick not what I ordered as the reason code. If you want to replace the item, please contact us at info@idoorbox.com where a member of our customer service team will help you further.

If you're an international customer, please contact us at info@idoorbox.com where we will be able to advise you further on the next steps.

There's an item missing from my order, what should I do?

If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us, if you haven’t received this please email us at info@idoorbox.com and one of our advisors will help you further.

I've received the wrong item in my order, what should I do?

If you’ve received the wrong item in your order, please return it using our free returns service. If you want to replace the item, please contact us at info@idoorbox.com where one of our advisers will help you further.

PAYMENTS

What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, MasterCard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments and Apple Pay.

Do you accept Cash on Delivery (COD)?

No, we don’t accept Cash on Delivery.

My discount code didn't work?

Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code. If it’s still not working, please email us at info@idoorbox.com and our team will be able to advise you further.

Can I use more than one promotional code on my order?

No, you can only use one promotional discount in each individual order.

Experiencing problems paying?

Oh no! Please try an alternative payment method or contact us at info@idoorbox.com and one of our customer service representatives will help you as soon as they can!

DELIVERY

What delivery options do you offer?

USA Delivery

Free Standard Delivery (3-5 working days)

International Delivery

International Delivery starts from $50.00
Please contact our customer service at info@idoorbox.com before placing the order to know the exact delivery time and shipping charges to your location.

Note: Working days do not include weekends or bank holidays.

*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery.

How does your USA standard delivery service work?

If you order with us before 3pm Monday-Friday, you can expect your order to be delivered to you within 3-7 working days. If you haven’t received your order within this time frame, please contact us.

Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped a tracking number will be sent over to you so you can track your order, we currently ship with USPS, UPS, Amazon Flex, FedEx and you can track your order in their corresponding tracking pages.

Will my parcel be charged additional custom and import charges?

Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within the USA.

RETURNS & REFUND

How do I return an item?

USA RETURNS

Inside all our orders you will find a returns address label attached in the bottom right corner of your invoice. Simply stick the attached returns label to the outside of your parcel, along with your returns note filled out and slotted inside before sealing. Once this process has been completed, you can return your parcel to us using the Free post service at your local Post Office. We ask that you obtain proof of postage and do not dispose of this until your return has been accepted. Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note UK returns can take up to 14 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.

 

INTERNATIONAL RETURNS

If you’re returning item(s) to us from somewhere that isn’t in the UK, please contact us with your name and order number at info@idoorbox.com where we will be able to advise you further on our international returns process.

Can I exchange an item?

Yes, you can. simply include this information on the returns invoice and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge! For USA customers this will be Next Working Day delivery, for R.O.I and European this will be a tracked 4-5 working day delivery and for International customers will be Tracked 6-9 working days. In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded

Will my original postage costs be refunded?

Postage costs will only be refunded if your product is damaged or faulty.

What do I do if my item is faulty?

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and DoorBox has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on info@idoorbox.com within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).

What should I do if my refund is incorrect?

Please contact us at info@idoorbox.com

Can I return items bought with a Coupon code?

Yes, you can return items bought with a Coupon code, however you will be refunded the amount paid excluding the coupon code discount amount.

ACCOUNT

Do I need to set up an account to make an order?

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!

I'm having trouble signing in to my account, what should I do?

Oh no! Please try resetting your password initially. If this still doesn't work please contact us info@idoorbox.com and we'll try and help!

How do I reset my password?

If you can't remember your password, we'll need to reset that for you. Please contact us at info@idoorbox.com we will help you out.

Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.

How can I remove my personal information from your database?

If you would like all information regarding yourself removed from our DoorBox database, please email us at info@idoorbox.com.

How do I unsubscribe from your newsletter?

Click unsubscribe at the bottom of any newsletter or email your receive from us, alternatively email us
at
info@idoorbox.com and we can remove your information from our database completely.

 

STILL HAVE ANY QUESTIONS?

 (650) 422 2232

  info@idoorbox.com